Last updated: June 1, 2017
If you are not entirely satisfied with your purchase, we are here to help you.
Orders are usually shipped within 3-4 business days (excluding weekends and holidays).
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order deliver.
Once your package is mailed it will be marked “shipped” and a tracking number will be provided for you. It may take 24 hours after your package is mailed for the post office to update online tracking information.
Personal Consultation Products
Nurture Your Roots cannot accept returns on custom blended aromatherapy products. Sales on all custom blends are final and non-returnable.
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email to firstname.lastname@example.org with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Nurture Your Roots is not responsible for any additional shipping costs for returns/exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Nurture Your Roots.
Items are handmade and may vary slightly from photo.
Wholesale inquires are welcome please email us at email@example.com
If you have any questions about these terms, please contact us at firstname.lastname@example.org